We had a wonderful stay and were so impressed with the level of hospitality. We stayed as a pit stop to break up our long drive from south Florida. The front desk team was incredibly kind, welcoming, and attentive throughout our visit. They went above and beyond to make sure we had everything we needed and always greeted us with a smile. Their exceptional customer service truly made our experience even more enjoyable. Thank you for making us feel so welcome

My love and I stayed at Aloft Hotel on May 27 and June 1 while traveling to and from our trip. The location was very convenient to the airport, which made our travel plans much easier. Unfortunately, we were unable to use the airport shuttle because our flights departed early in the morning. It would be great if the hotel offered 24/7 shuttle service for guests with early or late flights. Overall, I thought the hotel was beautiful. It is located in a nice area with plenty of nearby dining options, and the staff was very welcoming and friendly throughout our stay. I would definitely stay here again whenever I need to fly out of Charlotte.

I had an excellent stay at the Aloft Hotel in Charlotte and would absolutely book again. From start to finish, the experience exceeded my expectations. Before even arriving, I called the hotel with a few questions, and William at the front desk made a lasting impression. He was incredibly helpful, patient, and professional—even while clearly assisting other guests at the same time. His customer service is ultimately what convinced me to book here, and he truly represented the hotel well. The room itself was extremely comfortable and well-equipped with everything I needed. It created the perfect environment to relax, especially since I was in town attending a wedding at The Yorkmont, which was conveniently located nearby. The only minor issue I encountered was some noise from the floor above (I stayed on the 4th floor). As someone who is extremely sensitive to noise, and suffer from PTSD, I typically prefer a top-floor room away from elevators and ice machines, so that’s something I’ll be mindful of when booking in the future. Overall, my stay was amazing. The combination of excellent service, comfort, and convenience made this a great experience, and I would definitely return on my next visit to Charlotte. Big shoutouts to William he was very helpful.

Had a great stay at Aloft on my recent trip. Location is close to the airport and everything with my stay was seemless. Loved the fitness room and bar area. Had a solid old fashioned after my arrival before settling down in my room. Room was more or less what I expected and the bed was comfortable. Overall, the building was quiet and the experience was restful.

Aloft Charlotte Airport is a solid stay overall. The hotel has a bit of a weird vibe—almost like a dark Vegas hotel—but the rooms were comfortable and the location is convenient. The bartender was excellent and really stood out, making the stay more enjoyable.

My recent stay at Aloft Charlotte Airport was extremely disappointing and unlike any experience I’ve had in years as a loyal Marriott member since 2017. I traveled with my husband and two children, and what should have been a smooth family stay turned into a frustrating ordeal. We had to change rooms three times. The first room had bugs, which was unacceptable, especially traveling with children. The second room had severe plumbing issues that delayed us significantly and caused me to be late to an important event. After already being inconvenienced twice, we were moved to a third room that was noticeably smaller than what I had originally paid for. Despite the repeated issues and disruption to our stay, we were not offered an upgraded room, meaningful compensation, or a refund. As a long-standing Marriott member, I have never experienced anything like this before, which makes this situation even more disappointing. Unfortunately, this experience has made me reconsider staying with Marriott properties in the near future. I hope management takes this feedback seriously and works to improve quality control and guest service.

5 night stay gets a 5 Star review. Staff is very courteous and helpful. Young woman at the desk on 2/12/26 afternoon helped me correct a faulty key lock or card situation. Facilities Dept. was up to help within moments and I was able to quickly retrieve an important item I left behind and needed to be in and out quick. Thank you. The rooms were a fantastic vibe to come back to and chill at night. WXYZ bar was a great surprise with quality bartenders and friendly and humerous conversation. Close enough to the airport but close to the places I needed to be off of Westinghouse Blvd. Fantastic Hotel.....THANKS

An airport hotel should have two things - a reliable airport shuttle and coffee in the am. This had neither. I run travel right, I signed up for the 7am shuttle but came downstairs to surprised staff and a shuttle that was at the airport at 7am when it was supposed to be leaving the hotel (so at least 15 mins late). And no coffee. Also loud and hard to sleep but that was exterior noise I don’t really blame them for. But no shuttle or coffee in the lobby - come on guys…..

The impeccable customer service truly made the trip worthwhile, with staff members consistently attentive and eager to assist. This charismatic group exemplifies creating positive and unique interactions, making guests feel welcomed and valued. The facility features a modern approach with stylish studio lofts that combine comfort and contemporary design. Guests can enjoy a wonderful view of the pool and fire pit area, ideal for relaxing or socializing while grabbing a bite during social hour. The property offers an extensive array of fitness equipment, including treadmills, free weights, and yoga mats, to help guests maintain their daily routine. Trying Chex is a must, especially the strawberry hot flavor, which offers a perfect balance of sweetness and spice that can't go wrong.

We didn't plan to be in Charlotte for the night, but there we were. The staff at the Aloft was so kind and understanding of our predicament, having zero luggage. Stop by to see Brian at the very cool bar: he curates his own playlist so it's different than what you'll hear at other places. Bonus if you use the shuttle, you'll probably get to chat with Jerry, he made our ride back to the airport a lot of fun!