Dear Management, I’m writing to share my experience during our stay and to respectfully request a discount due to an issue that significantly affected our comfort. I asked the front desk for assistance with changing our room because the carpet had a very strong and unpleasant odor. Unfortunately, I was told that this was something only the manager could assist me with and that the manager would not be available until after 3:00 PM. As a result, we had no choice but to remain in the room and deal with the odor throughout our stay. The housekeeping service was very good, and I have no complaints about their work. However, I do feel that the front desk could have shown more empathy and made a greater effort to find a solution. We are paying for our stay, and we expected to be able to enjoy a clean and comfortable room. The smell was a combination of several unpleasant odors, including what seemed to be moisture, dirty feet, and other strong smells. ? It was quite uncomfortable, especially considering that the carpets in the hallways also have a noticeable odor. Since the issue could not be resolved during our stay, I would sincerely appreciate it if management could offer us a reasonable discount or partial refund as a courtesy for the inconvenience and the impact this had on our stay. I would also strongly suggest considering replacing or removing the carpets, both in the rooms and in the hallways, as they appear to be retaining unpleasant odors and may need to be replaced. In addition to that, they don't offer a clothes-drying service; having wet clothes is a bit inconvenient when you're on an extended stay and have a long journey home. I hope you will take my concern seriously and consider offering a discount as a gesture of goodwill. I appreciate your time and look forward to hearing from you. Thank you for your understanding.

I was disappointed with my stay at the DoubleTree by Hilton on Yorkmont Road in Charlotte. While the staff was pleasant, the condition of the room did not meet the standards I expect from a Hilton property. There were visible signs of poor maintenance throughout the room: Mold or mildew-like spots on the wallpaper, especially in the corners and behind furniture. Peeling and separating wallpaper in multiple areas. Water stains and discoloration on the walls. Cobwebs near the ceiling. The lamp shade was stained and dirty. Overall, the room looked worn down and in need of deep cleaning and renovation. I understand that hotels experience normal wear and tear, but cleanliness and maintenance should be a priority. Based on my experience, I don't feel this room reflected the quality that DoubleTree is known for. I hope management addresses these issues so future guests have a better experience. Some recent public reviews have also mentioned maintenance concerns at this property, suggesting these issues may not be isolated. Hilton shut it down and renovate! I felt I would’ve had a better experience at a motel. "I chose this hotel because I trusted the Hilton/DoubleTree brand, but unfortunately the condition of the room did not match the price I paid. I would not stay here again unless significant improvements are made."

Check in was perfect. Room on first floor, carpet seemed damp. Bed was comfy, pillows not so much. Shower pressure was wonderful. Breakfast buffet was meager for restricted dietary options. Lots of grain and pork. Omlettes are available upon request. But no decaf coffee. Drive to Starbucks is 2 miles away. There was a random Cheeto in my room, I don't eat those. This was shocking for a DoubleTree. As a non smoking hotel the smell of marijuana in halls returning to front desk The park and fly option was wonderful. Will stay again when I'm in Charlotte area. Staff was wonderful, maids needs to pay little more attention to cleaning rooms. Pool area, outside gathering area. Large dining room, didn't see conference rooms, but they're available too.

Excellent experience here for our wknd in Charlotte. The staff was absolutely amazing! Miss Victoria, Chef Jason and server/bartender Cameron were so nice, welcoming and went above and beyond to make our stay so pleasurable. They were especially great w/our wild toddler...who is hard to please! The room was clean, well stocked w/anything we needed and the hotel itself was quiet and a great location near everything we needed. The pool was great for what we needed and having a restaurant and bar onsite was exactly what we needed. We'll definitely stay here again!

I was worried about this hotel given the current rating but I was thoroughly impressed. Very clean rooms and public spaces, great water pressure, extremely friendly staff. Location is fantastic for anyone who has to be by the airport or has business to do in the area. I would have loved to see complimentary breakfast but otherwise, a great place to stay.

Excellent, very cordial, staff. Very friendly, attentive, and helpful personnel. Nice place to stay. Nice pool area and clean facilities. Well maintained. Nice rooms and is a quiet place to stay. Fairly close to the airport and has really good access to surrounding roads and highways. Food is available for order in the bar area up until about 11:00 pm.

The hotel seems older than most. The wallpaper through out was coming off in several places and the carpet had not been cleaned in some time. The bathroom in our room was tiny and the showerhead was very short. I was taller than it and I am 5'10". The staff was very friendly and offered us a WARM cookie when we arrived. The breakfast bar was well stocked and good. The shuttle service to the airport was nice and our driver was funny.

This DoubleTree is a little rundown with some glaring maintenance issues. The elevator on one side of the building was out of service all 4 days I was there. There was no hot water every morning, which is a big deal. They said they needed to repair a boiler, but again this seemed to take days and not hours to fix. There was one very rude front desk lady… I stopped to ask about breakfast, and as I was walking away, I overheard her telling a coworker that some guests “just don’t listen during check-in” even though this was NOT mentioned to me during check-in. Cookies are still delicious, but the rude lady was upset when I asked for another one. (And she said No.) When I arrived for a quick breakfast at the buffet on Tuesday morning, they had no more scrambled eggs and no more bacon, which made me sad. The room was clean, and the shuttle drivers are exceptionally helpful and friendly. But as a Hilton Diamond member who loves the DoubleTrees, this one is disappointing.

I have been staying here for at least 10 years. It was my go-to hotel when coming to Charlotte for meetings. The location is perfect. However, the hotel is run down now and the staff is too. I get sick now every time I stay here. It has a very bad mold smell in most of the hotel. So, if you have allergies, avoid this hotel at all costs. The hot water ran out again at the hotel. Cold showers are never fun. The front desk staff was rude when I notified him. They have since built many new hotels in this area thstvate very nice. I was staying here each time as a loyal customer. But, I will not be staying here any longer. Something is always broken at this hotel now. The elevator also broke. They need to close this hotel down for a full remodel immediately.

I called and spoke to Jefferi ( operations manager ) as I required information in order to get my packages sent over. He was very rude, lacks any customer service skills, he hung up on me four times while in the midst of trying to get the required information. He told others at the front desk to hang up on me. He passed me around on the phone speaking to multiple people. He is very uneducated, requires more training in terms of general hotel knowledge and customer service. It was a very poor experience. My experience questioned if others have experienced the same so I went online to read all the review. There seems to be a consensus that this hotel lacks any customer service and you should look elsewhere. jefferi is better suited for a job far away from any customer contact.