I was worried about this hotel given the current rating but I was thoroughly impressed. Very clean rooms and public spaces, great water pressure, extremely friendly staff. Location is fantastic for anyone who has to be by the airport or has business to do in the area. I would have loved to see complimentary breakfast but otherwise, a great place to stay.

Excellent, very cordial, staff. Very friendly, attentive, and helpful personnel. Nice place to stay. Nice pool area and clean facilities. Well maintained. Nice rooms and is a quiet place to stay. Fairly close to the airport and has really good access to surrounding roads and highways. Food is available for order in the bar area up until about 11:00 pm.

The hotel seems older than most. The wallpaper through out was coming off in several places and the carpet had not been cleaned in some time. The bathroom in our room was tiny and the showerhead was very short. I was taller than it and I am 5'10". The staff was very friendly and offered us a WARM cookie when we arrived. The breakfast bar was well stocked and good. The shuttle service to the airport was nice and our driver was funny.

This DoubleTree is a little rundown with some glaring maintenance issues. The elevator on one side of the building was out of service all 4 days I was there. There was no hot water every morning, which is a big deal. They said they needed to repair a boiler, but again this seemed to take days and not hours to fix. There was one very rude front desk lady… I stopped to ask about breakfast, and as I was walking away, I overheard her telling a coworker that some guests “just don’t listen during check-in” even though this was NOT mentioned to me during check-in. Cookies are still delicious, but the rude lady was upset when I asked for another one. (And she said No.) When I arrived for a quick breakfast at the buffet on Tuesday morning, they had no more scrambled eggs and no more bacon, which made me sad. The room was clean, and the shuttle drivers are exceptionally helpful and friendly. But as a Hilton Diamond member who loves the DoubleTrees, this one is disappointing.

I have been staying here for at least 10 years. It was my go-to hotel when coming to Charlotte for meetings. The location is perfect. However, the hotel is run down now and the staff is too. I get sick now every time I stay here. It has a very bad mold smell in most of the hotel. So, if you have allergies, avoid this hotel at all costs. The hot water ran out again at the hotel. Cold showers are never fun. The front desk staff was rude when I notified him. They have since built many new hotels in this area thstvate very nice. I was staying here each time as a loyal customer. But, I will not be staying here any longer. Something is always broken at this hotel now. The elevator also broke. They need to close this hotel down for a full remodel immediately.

I called and spoke to Jefferi ( operations manager ) as I required information in order to get my packages sent over. He was very rude, lacks any customer service skills, he hung up on me four times while in the midst of trying to get the required information. He told others at the front desk to hang up on me. He passed me around on the phone speaking to multiple people. He is very uneducated, requires more training in terms of general hotel knowledge and customer service. It was a very poor experience. My experience questioned if others have experienced the same so I went online to read all the review. There seems to be a consensus that this hotel lacks any customer service and you should look elsewhere. jefferi is better suited for a job far away from any customer contact.

Traveling on business, I arrived at the hotel and the first thing that stood out is that it’s dreary. The colors are all grey themed and muted. The rooms are the same. Check in was easy and the staff were nice, but was immediately incorrectly charged for the room and was later rectified. The shower was great, but the toilet was not. It regularly clogged and the water pressure was poor. The bed was relatively comfy, but the pillows were not. The elevator was broken. The room could not get to a comfortable temperature. It was either too cold or too hot. The tv signal went out a few times. Overall, it’s a decent hotel for an overnight stay on business. Anything more might leave more to be desired.

The fact that you have to pay the premium $5/day price for the Internet to even remotely work is such a ripoff! Food decent, average room. But you can't even make a simple video call or anything with their free wifi.

Good hotel. Room was clean and everything was well maintained. Personnel were friendly and the shuttle was very schedule driven (I'd be on time to it if you plan on using it)

Giving two stars for the employees in the restaurant. Super kind and helpful. Everyone else was not. Rooms are dated, unclean and the air just shuts off in the middle of the night when the temperature outside is very cold. Waited for the shuttle for a long time and it just wasn’t there. Roaches in hallway. Not very clean please do better.