The staff was pretty nice and the room wasn't bad with regard to the setup. I did have problems with the A/c immediately though, they sent up a maintenance guy to fix it, he unclogged it, it blew colder for a bit but still very warm in the room. He said they won't have this problem come next year when they remodel all the rooms, thanks bud but that doesn't help me in this current moment. I called the front desk and asked for a fan to help push the cool air around, surprise surprise, no fans even with them having a known A/C problem. Seems like the lounge had good food. The shuttle driver was on time so that's good.

The hotel is beautiful, well maintained, and the rooms are very nice. I was very pleased with the property itself. What I found frustrating was the checkout process. Upon checking in, I was told checkout was at 11:00 a.m., which is standard, but then I was immediately asked what time I planned to leave. I'm not sure why that information was needed when all guests are expected to check out by 11:00 a.m. anyway. I estimated between 10:00 and 10:30 a.m. but explained I wasn't certain. The next morning, housekeeping attempted to enter my room at 8:30 a.m., and I had to let them know I was still there. Then, at 9:30 a.m., while I was on a work conference call, they returned again and I had to explain that I was still utilizing the room. The repeated interruptions were very inconvenient and made it feel like there was pressure to leave well before the stated checkout time.

After American Airlines delayed our flight by four hours, causing us to miss our connections home, we were put up at the Sheraton Charlotte Airport. While the lobby makes a decent first impression, the "beautiful" facade quickly fades. Every chandelier has multiple burnt-out bulbs, and large sections of the lobby are oddly empty—just vast stretches of carpet with no furniture. Even the layout is confusing; the main stairs to the restaurant are blocked by booths, forcing guests to use a side entrance. The room was frustratingly dark. The wall switch by the door does nothing; I had to navigate a dark room to find the bathroom light and then manually turn on three separate lamps. The decor is stuck in the 80s, and the desk is remarkably tech-unfriendly. There are no outlets on the desk; you have to hunt for a wall outlet near the floor two feet away, bring some long wires. The bathroom was the biggest disappointment. The vanity was clearly caulked by someone with zero training, and a large crack in the marble was "repaired" with no regard for aesthetics. There was a thick layer of dust on the molding and even a spider living in the tub. While the toilet and shower appeared clean, the lack of attention to detail is glaring. This hotel is survivable if the airline is paying, but I wouldn't recommend it as a choice if you have other options. The free airport shuttle is the best thing it's got going for it.

Visiting for a local concert for my daughters birthday. Our room was clean and the beds were comfy. The pool was cold and the hot tub is out of order which was a main reason for choosing this hotel. Online this place looks like a resort, However the pool was a major selling point for this trip and it was very cold. The staff here were amazing. We had lunch there and the food was great. We had to switch rooms due to our AC unit leaking and the maintenance man Tom was very helpful and friendly. The housekeeping staff were very friendly and supplied us with fresh towels. Overall it was a nice stay. We likely wouldn't return but only due to the area has so many other options for nicer pool areas.

Checked in on Friday night into our traditional king room. Once we got into the room we noticed that the sink had stuff in it what look to be like pieces of dried throw up chunks so I just ran the water and rinsed the sink. In the middle of the night we woke up to sounds as if someone was taking a shower in our room. Then the noise would stop and then either sound like water patter or sometimes a pour of water. Finally I got up to check to see exactly what the noise was or if it was our room and water was everywhere. The sink had the throw up looking stuff in it and completely clogged up and water was overflowing all over the bathroom counter and the floors and water was shooting out of the holes in the cabinets in the bathroom. We called the front desk and told them and they asked if we were able to cut the water off but we were not running anywhere. Water was coming up out of the sink in our room. They sent someone up to give us a new room key. We got moved to an ADA room. We were completely exhausted from having to pack up our now wet items to move to a room at 4am. We called the front desk again and told them this is not the type of room we want. They told us that was the only thing available so call the front again at 9am to be moved. The front desk attendant told us she would leave a note so the next person would know we need a new room and what was happening. I told her that someone needs to be fixing that overflowing because when we left out of the room it was now seeping out of the room into the hallway. We called the front at 9am and a man answered and had no clue about that happened a few hours ago and said no new rooms were available until later that day and offered a breakfast coupon. I told him we will not accept that and I need to speak to a manager to discuss a full refund. He said the manager wouldn’t be in until 2 pm and there was nothing else he could do at that time. We came back from our outing around 4 and went to the front desk and the manager didn’t know anything about the situation either so we had to explain it again!! They gave us a deluxe room and changed our rate to $69 a night. I am frustrated by the lack of communication between staff about what happened and the lack of care about our stuff and us having to move rooms at 4am! Each room appeared to be dated and it appears nothing like it does online at the booking sites. We are returning home today with several ruined items and items we threw away because we don’t know what that was coming out of the sink rather it was regular water or backed up sewer.

I stayed last minute on 2/19 and had the pleasure of being checked in by Robin at front desk. Not only was she incredibly kind, but also very professional. I hadn't packed a toothbrush and she kindly gave me one of the complimentary ones, asked if I needed help with any luggage, and gave me a very thorough verbal tour of the hotel during my stay. Pretty spot too, but the great people who work there make it even better!

Outdated and not kept up. Stains on the ceiling. Stains on the lobby furniture. Charged $55 to check in less than an hour early after we had a mid lunch at their restaurant. Not to mention that we have Platinum Elite status with Marriott. I hope they spend that $55 on some maintenance and cleaning supplies. Check in was pretty standard for low level hotel. Employees talking to each other rather than greeting us, make us feel like we are inconveniencing them, and then hit us with their own policy on checking in slightly early. Check out was just as fun. There’s a shuttle but there’s zero organization. People pushing past and on like a New York subway. Overall visit was poor from minute one to leaving. Only positive was the location being near the airport - which is probably why they put zero effort into the rest of the experience.

Deeply offensive to all five senses and strait out of the 1990s. I wasn’t expecting the ritz but wow this was awful for the money. Touch- the bed was ancient. It was slightly more comfortable than the floor. My entire body hurts. We asked for more pillows. They came sopping wet. The lady had to have known they were soaked. Smell- a mixture of must and bleach. Sound- you can literally hear if the person a room over sneezes. Huge amount of noise coming from the courtyard until around 11:30pm as well. Sights- the shower was dripping and created a mold spot. Questionable stains on the chairs. Taste- the hotel restaurant was instant heart burn and drenched in salt.

Sheraton Charlotte Airport Hotel was disappointing. The room felt dated and not very clean — I noticed stains on the carpet and the bathroom didn’t feel well-maintained. Some amenities, like the fitness center and restaurant, seemed poorly kept or overcrowded.

Could not be more thankful for this hotel and Jason who was working the desk on the night of December 7, 2025. We got canceled from our flights around midnight at CLT and they made every excuse to not help us at the airport. We call 4 hotels before contacting the Sheraton. Jason was able to get us two rooms at a reasonable rate since we were a family of five and could not fit into one room. He was very accommodating and showed amazing compassion for a family who completely exhausted and stressed out. Thank you again, Jason!