The worst holiday inn I've been to. Im usually very happy with this chain of hotels. The bed was comfy, the room was spacecious, but definitely not the cleanest. There was a lot of dirt and something that looked like critter feces behind the nightstand, the fridge was leaking and was not cooling much, mold in the freezer and the fridge door would not close properly unless forced. The curtains were assembled incorrectly not allowing for privacy curtains to be pulled without the black out curtains following. There was mold in the bathtub and the bottle marked conditioner was soap. I hope my hair will be ok. The cover to the peep hole for the front door was incredibly bent out of place. There are NO amenities. The pool was closed even though online it is listed. We also had no access to the gym. The amenities were a big reason we chose to stay here. When asked we were given some reason about sand getting into the pool, but when walking the property we discovered a window to the pool left uncovered. There was BLACK MOLD covering entire walls of the pool room. Overall cleanliness was questionable at best. The elevator floor was incredibly sticky during half of our stay. The buffet did not get replenished as often as other places. Everything seemed empty yesterday when trying to get breakfast. We ended up waiting for them to bring out food which took about 10-15 min. It blows my mind how this place is allowed to stay open with all that black mold. I have a mold allergy but also scary when thinking about all the other issues it can cause being exposed to it. Also, I saw a roach on the way out of this hotel.

I had a very pleasant stay at the Holiday Inn Express near Charlotte Airport. The hotel was clean, comfortable, and offered all the amenities you would expect for a convenient airport stay. The airport shuttle service was reliable and made traveling to and from the airport completely hassle-free. One of the highlights was the complimentary breakfast. The selection was generous, well-stocked, and a great way to start the day. It offered much more variety than many hotels in the same price range, which added significant value to the stay. The rooms were comfortable, the staff was friendly, and the overall experience was smooth and enjoyable. The hotel provides excellent value, especially considering the quality of its amenities and convenient location. The only downside was the paid parking. Given that many comparable airport hotels offer complimentary parking, the additional parking charge felt unnecessary and was a bit of a disappointment. While it wouldn't prevent me from staying again, it is definitely something guests should be aware of when considering the overall cost. Overall, a very good hotel with excellent amenities, a great breakfast, and convenient airport access. If the parking were included, it would be an easy five-star experience.

Great stay while we were in town for my brother’s surprise 50th birthday celebration. The front desk staff was very professional, friendly, and welcoming every time we came and went. The room was clean and comfortable, just what you’d expect from a Holiday Inn Express. Breakfast was warm and well stocked. Great value for the price—we’d definitely stay here again!

We stayed here before leaving for Aruba. The shuttle drivers to & from the airport were SO KIND and wonderful. Stephanie White - who was running the front desk was the complete OPPOSITE. There was not clear details given on transfer and once corrected, we actually overheard her making rude comments, not noticing one person from our group was still in the lobby. We had 2 encounters with her (1 by phone, 1 in person) and both were unpleasant. Not a good look for the front desk employee.. aside from her, rooms were fine for a short stay!

My hotel experience at Hilton was exceptional! I was there for the Stellars Awards, and from the moment I arrived, I truly felt like a celebrity myself. Everyone was so kind, welcoming, and helpful—from the front desk and housekeeping to the maintenance staff. A special thank-you to Kisha at the front desk. Every time she saw me, she greeted me with a warm smile and a friendly hello and always asked if I needed anything. Her kindness and professionalism truly stood out. Thank you, Hilton, for having such an exceptional staff and for making my stay so memorable! I stayed there from 8/13/26 - 8/16/26

Here's a stronger but still professional version of your review: I give this hotel a 1-star rating because our experience was very disappointing from start to finish. The ceiling had mold, the room felt damp, and the sink didn't have a stopper, leaving the drain open. The odor coming from the drain was unbearable. The room was also missing body wash. We notified the front desk, but nothing was done to resolve the issue. We called the corporate office and were told someone would call us back, but we never received a response. The lack of follow-up and poor customer service made the experience even more frustrating. On top of that, the hotel charges a daily parking fee, which was disappointing considering the overall condition of the property. The complimentary breakfast was also below average, with very limited options and poor quality. If you are looking for a clean, well-maintained hotel with good customer service and quality amenities, I would not recommend staying here. Based on our experience, this hotel did not provide good value for the price.

We recently stayed at the Holiday Inn Express and had a generally positive experience. The standard rooms were what you would expect from an airport hotel—clean, comfortable, and well maintained. One of the highlights was the complimentary breakfast. There was a great variety of options, and the fresh-ground coffee was a nice touch that made the morning even better. One thing to be aware of is the parking. There is a $13 per day self-parking fee, and guests must register their vehicle online. The parking lot is managed separately from the hotel, so failing to register could result in a ticket from the county. The reason for the 3.5 -star rating is our experience with the handicap accessible room. Unfortunately, it did not have a walk-in shower, and my elderly father-in-law fell while stepping out of the tub/shower combination. Thankfully, he was only bruised. We sincerely appreciated General Manager Leanne Halk, who showed genuine concern, checked on us the following morning, and promptly completed an incident report. Her professionalism, compassion, and responsiveness made a difficult situation much easier to handle. Overall, we had a good stay with excellent customer service, especially from the management team. We would stay here again, but we recommend confirming the bathroom setup in an accessible room if a walk-in shower is needed.

Just spent one night here and was welcomed with great service by Keisha from the moment I walked in way too early, and she worked her magic to get me a room asap. Breakfast spread by Lisa was delicious. Oatmeal consistency perfect, eggs, fruit.... all I needed. Room was very clean, and honestly that's all I need, but was spacious as well. The grounds are kept perfectly and are beautiful. Shuttle service provided by Al (Alvin) was prompt and kind. Just call the hotel when you land to let them know your ETA for shuttle pickup.

Staff was very accommodating- found me a quiet room end of hall, only negative was very low water pressure in the shower (I have long hair, difficult to rinse with low pressure). Bed was very comfortable. Elijah at check in was very friendly and helpful. We used the park-ride rate. The shuttle was easy and efficient. Al was a very friendly and helpful driver. We would stay here again.

This is a great hotel close to the airport in a decent area. We had to ask for towels and our phone was broken when we first checked in however those were resolved quickly. Shout out to Mercedes who provided exceptional service during breakfast! She is professional, courteous and detailed oriented.