The hotel was mostly clean. The couch smelled even after putting a sheet over it though. There was also a smashed bug on the wall in the room (gross). The really bad part about this hotel though was the bed. It was so hard, I may as well have slept on the floor. The pillows were awful as well. I didn’t get much sleep here. The breakfast consisted of lukewarm food, cold coffee, and expired yogurt. It’s convenient to my office, but I’ll probably find someplace else to stay next time.

I want to preface this review that I do not often take time to harp on these shortcomings but this specific location did more damage than they could image. I had a gift certificate for a free two-night stay at this hilton location. This was gifted to me from a friend who won this at a charity event. The email where these certicates were sent never mentioned any physical copies that were required to be provided once checked in. The email actually explicitly referred to these as electronic gift certificates. The front desk representative, a black male, completely useless and not even human. He kept repeating a certain "protocol" and insinuating that the certificate could be forged or fake. I came in for my best friend wedding for the weekend, and I couldn't even meet them the first night because of hassle this gentleman created. A woman afterwards somehow did get the rooms redeemed and I only was charged for the security deposit. This was explained to me by the General Manager, Jennifer White. Completely agreeing, I provided my credit card and process the payment. The following day, after the wedding, I returned and my room key was not working and I had to come down. Again, black male, "employee of the month" candidate turned on his repetitive voice stating that the Manager still needed the the physical copy. Now I had no room, I was charge for a night when I didn't want that, and I was being strong-armed into basically paying for the next night or find somewhere else. Mind you - my friend, who provided this certificate and was at the wedding, was staying at another Hilton utilizing the same gift certificate. The staff never heard of this "physical certificate protocol". I even provided the email chain where my friend was provided such gift certificate. The email even states these are electronic gift certificates, NOT physical. I forwarded the chain to the front desk agent who even reviewed the emails and names of the chain. The part that got me the most was the fact that he said, "Well, those definitely look like from the higher ups in the Hilton." Even showing him all that, again, repeating like an AI voice, "we need a physical copy". At that point, I simply left and had to exit the room with my luggage, suit, and backpack in hand. Ruining my stay for a momentous day for my friend, I had to sleep on a friends couch for the next night. PLEASE TO ANYONE CONSIDERING THIS LOCATION! DO NOT! Rooms are clean and basic. Terrible service and really has not human touch. Pool was not open, even with the room key. The Location also had a few homeless people down the street so don't go walking out at night. This single experience solidified my business with any hotel EXCEPT Hampton Inn and any Hilton related hotels. For this Hampton In location, specifically, my only message to you guys is DO BETTER.

Everything was great! The room was amazing and so was the customer service. Dominic was really friendly and helpful! I did notice the breakfast was a lot more limiting than all other Hampton Inns or even other hotels in the Hilton family. I was shocked to see even the lower tier hotels like Spark have a wider selection than this location. But overall it was great and it served our purpose for a one night stay while we were passing through.

I had an excellent experience during my stay, thanks to Donna! From the moment I checked in, she was welcoming, professional, and truly attentive. What stood out the most was her commitment to great service—even after I checked out, she went above and beyond to quickly resolve an issue I had. It’s rare to find someone so dedicated and responsive, and Donna made my entire experience smooth and stress-free. Thank you so much, Donna, for your amazing service!

I booked this hotel after my original one overbooked and it was theeeeeee BEST decision! Quiet, CLEEEEAN, fresh, friendly guests, lighting on point EVERYWHERE. And the staff is involved! Which is rare these days! And I wish I took a picture of the folded towel duck on my bed at check in!!! Made me feel like I was a vip! Hilton yall just NEVER miss!!!!! My first job was at a Doubletree hotel. And I see the standard is STILL the SAME!!! Kudos Hilton! 10’s across the board!

Ive never had such a bad check in experience. The hotel couldn't acess my reservation. I told the front desk attendant no problem charge my card ill have them fix it. On their end. The manger pipes up from the back to tell me they will not be giving me a refund. I had to repeat 3 times that i am not asking the hotel for a refund.I had no point mentioned getting a refund from the hotel. She says that im not using a great 3rd party service and they dont really work with them. Then please remove your listing and not speak to me condescendingly.Then my room wasn't even ready. Im not staying at a place if thats how the management of their staff is treating guest.

I go to Charlotte for solo leisure time annually, and every time I went to Carowinds or Carolina Place Mall, I would pass by this hotel. I've always wanted to stay there, but didn't have the budget quite yet, but I was FINALLY able to stay here on Valentine's Day weekend, 2026, and I loved my stay. Dominick was so sweet and very nice, and made my check-in process so smooth. He made sure that my rate prices were correct, and broke down how much I was charged for per night. The hotel is somewhat tiny, but it's so gorgeous inside and out, and the premises really stands out passing by the Arrowood Rd exit off I-77 SOUTH towards South Carolina. The breakfast was really good, especially their waffles with sugar-free syrup, the elevators ran smoothly, and the rooms are VERY spacious. If you're looking to stay under Hilton brands, but looking for somewhat of the cheapest rates near Charlotte Uptown and near a lot of attractions and activities, THIS PLACE will do it! I would definitely stay here again.

These are the things they need to address: 1 dont lie and tell people they are getting the last 2 rooms available when it is obvious the place was barely occupied. 2 brown orange juice and watered down milk at room temperature. 3 chicken sausage is absolutely disgusting.4 towels need fabric softener. They were ridiculously rough and stiff like dried on a line. 5 having to swipe a key card every time I get in the elevator sucks when carrying things.

I happened to visit during a snowy weekend, so spent a lot of time in the room. The rooms are spacious, the beds are very comfortable. Everyone working there was friendly and went above and beyond to provide a great experience.

Our room was clean, bathrooms were clean as well. Newly updated rooms and bathrooms. We enjoyed the breakfast, it was typical continental with one meat choice, eggs, breads, cereal and pastries. Our one complaint was the temperature in our room 705. The heat would run until it reached the desire temperature. Then, the air condition would kick on to lower it down to a desired temperature. We froze all night as it was the middle of January. Maintenance is supposed to come by so we will see how that goes. Overall good hotel for the price we paid (135 night).