Professional and Modern, but Let Down by Noise and Basic Service Oversights I recently stayed at the Renaissance Charlotte Southpark for a three-night business trip. The hotel has several major strengths, but a few key issues impacted my stay. The Positives: * Modern Design & Cleanliness: The interior has been relatively recently renovated with modern, tasteful decor. The property is in good condition and my room was clean and well-kept. * Great Catering & Amenities: We utilized the conference center for three days, and the catered food was consistently good. The lobby bar is also well-appointed. * Thoughtful Service: Because I was traveling a week ahead of my birthday, the staff left an unexpected gift of bottled water, candies, and snacks in my room—a highly appreciated touch. * Location: The Southpark neighborhood offers easy access to great shops and restaurants. The Drawbacks: * Severe Noise Issues: There is virtually no sound deadening in the rooms. I regularly heard chatty guests in the hall as if they were inside my room. Because the elevator lobbies are open to the atrium, noise from the lobby bar easily reached my nearby room. One night, a large event kept the atrium incredibly loud until past 1:00 AM. Ask for a room far away from the elevators/atrium and use Background Sounds or a white noise app. * Missed Housekeeping: During mobile check-in, I opted for daily housekeeping. However, my room was not serviced during my 3-night stay. While common at lower-tier properties, this is disappointing for a 4-star Marriott property. * Room Prep Issues: Upon entering, the TV was on (as is standard), but there was no remote in the room. I had to reach behind the mounted TV to physically unplug it so I could sleep. Overall, the staff is courteous, the food and amenities are good, and the aesthetic is nice. However, until the noise issues and basic room-prep/housekeeping standards are addressed, it falls a bit short of the 4-star experience business travelers count on.

We had a wonderful stay! The hotel was clean, comfortable, and welcoming, but what really made our visit memorable was Carly, one of the Ambassador's at the front desk. She was professional, courteous, kind, and had a great sense of humor that made us feel right at home from the moment we arrived. Exceptional customer service like hers is hard to find. Thank you, Carly, for making our stay so enjoyable!

This hotel was amazing. From the moment we stepped in the front door we were amazed. The layout of everything created a central area for gathering which was excellent. The room itself was spacious and the AC worked great. I will definitely stay here the next time I’m in charlotte

Where to begin! Stayed there for 9 days did not clean my room for 4 days after asking the front desk every morning if they would clean my room. Ordered room service took over a hour food was cold. Sent back told manager I did not want food said they would take it off my bill. Got print out of bill charge was still on there. Had to get removed at check out again off bill. Told we apologize 20 times over and over and over. But actions speak louder than words. Great Location but over all staff needs a lot of work.

The hotel is well maintained. Our room was spacious and the area had a ton of things to do. I was concerned when hearing some loud vibrations from the pipes in our room, but it was quiet at night. I never heard any noises from the guest next door. They have a huge area for the bar and restaurant, which looked amazing, but there were so many great restaurants nearby that we didn’t take advantage of it. The front desk staff- Carly and Paige are excellent. They are very kind, always greet guests with a smile, and they go above and beyond to help. I will definitely stay here again. This is one of my favorite places to stay!

Plumbing was absolutely wrecked. Toilet would periodically cough up water. All over the floor if the lid wasn’t on. Also seemed to be drying carpet outside my room all night with a loud fan. Go downstairs and ask for a new room, middle age white woman manager says they don’t have one, they’re sold out, but would send the engineer up. Engineer was cool and agreed it was messed up and said he’d work on the plumbing system to make it stop and talk to management. Exhausted from traveling all day, dejected, go to bed. Front desk calls as I was nearly asleep, asked if I wanted a new room? Like what? Suddenly you have one? Or you were lying before for no reason? Say I’ll pick it up tomorrow. Fall asleep. Toilet is kicking off all night. Show morning front desk staff the video. They’re cool. They issue me a new room. Tell me to grab a snack from the fridge. Thanks, Charlotte Renaissance. That was gross. The only saving grace was the bar staff. They were cool.

I had a very disappointing experience at this hotel that significantly disrupted my stay. I arrived around 5:30 p.m., well after the standard check-in time, expecting my room to be ready. At that point, I was told the room was not yet available and that I would receive a call when it was ready. No estimated timeframe was provided, which made it difficult to plan. To give them time, I went out to dinner and returned around 8:00 p.m., only to find that my room was still not ready. At that point, I was told it would be ready within the hour and I could wait or go their sister hotel. After waiting further and checking back again, I was then informed that the room was still unavailable and that I would need to be relocated to a sister hotel. To their credit, the staff were polite and apologetic, and they eventually arranged transportation via their shuttle after initially indicating that transportation was not available. They also covered one night of my stay at the alternate hotel and offered Marriott Bonvoy points, although I am not a member. However, after waking up at 4:00 a.m. to travel for a work trip, the expectation is a smooth and reliable check-in experience. Not having a room available even several hours after check-in time (and only deciding to relocate me late in the evening) created unnecessary inconvenience, fatigue, and disruption. While I appreciate the staff’s professionalism in handling the situation, the overall experience reflects a breakdown in room management and guest communication. Guests should not have to wait hours without clear updates, only to be sent to another property late at night. I hope the hotel improves its operational planning and communication to prevent similar situations for future guests.

This is a newly renovated hotel in a great location - terrific staff! VERY attentive (thank you Juan Carlos!) and thoughtful. If you're working out the space is very nice and even has a sauna! Pool is indoors and there is a nice (yet small) patio for grabbing some sunshine. Walk to South Park mall or several of shopping/eating areas. Really enjoyed our stay here.

This was one of the worst experience I’ve had staying at a Marriott. I travel often for work and have stayed at a lot of different properties and after this recent experience, I don’t think I’ll be staying with this location again. When I booked with the hotel, I was not aware that it was under going renovations and certain amenities were going to be limited or unavailable. If I had known that and also known they wouldn’t be flexible with early departures then I would’ve stayed at a different Marriott in Charlotte. I paid extra for lounge access and it was extremely disappointing, barely offered anything, and was picked over every time I visited it. There was supposed to be a coffee shop in the hotel and I couldn’t find it nor even know if it’s still there. The trash cans outside the front of the hotel were overflowing the entire time. The fan in the bathroom was constantly running and couldn’t be turned off. One of the lights over the bed was constantly flickering if turned on (basically had to leave it turned off). There were often people parked in the handicap spots without handicap signs which resulted in me having to park in other areas and walk further distances. Lastly, I was charged a full night for checking out early even though that was never communicated to me when I mentioned possibly checking out early the days prior and upon actual checkout. Because I travel a lot for work, I often have to adjust my stays at the various Marriott’s and I’ve never been charged for leaving early. I was told by one of the Marriott employees when I called to discuss the extra charges that the person that checked me out should have disclosed this to me upon checkout and given me the option to stay and they never mentioned anything about it. If I had known I would’ve been charged extra for leaving 1 day early then I would’ve just stayed the extra night. The lack of transparency is extremely upsetting. Overall I am extremely disappointed in the customer I received.

I wouldn’t have made a reservation here had they advised it was under significant remodeling. There were loud noises of construction when we arrived. No restaurant or bar as a result. This is a nice location but since they don’t tell you when you’re booking about things like significant construction, couldn’t stay here ever again. As a bonus our room comes with a view of the construction equipment and dumpster! The upholstery is crumbling and falling off the chair in our room. Big disappointment.