For the price, this is one of the nicest hotels I've stayed in. The staff have been so kind and helpful. Our teammate was sick and they found us bland crackers from the kitchen for her, and worked with us to make early check in happen so she could rest. The rooms, lobby, lounge, and restaurant areas are beautiful. I would absolutely stay in a Canopy hotel again.

I loved this hotel. My family and I celebrated a family member's birthday at a nearby restaurant, went shopping at Southpark Mall; hence, it is very convenient to lots of places you may want to visit while in town. Additionally, family was able to gather in the suites comfortably because there is a L shaped couch for more seating as well as a table with four chairs for additional seating. Ten people can gather comfortably to watch a football game or movie and this is great! At the start of the trip on Friday, I ate a steak in the onsite restaurant and it was amazing! Compliments to Sous Chef Cherelle Dickens! She was working exceptionally hard on Friday and I didn't get to compliment her, but was able to meet her and compliment her on my way out on Sunday. This is a great place to stay.

I usually do not leave reviews but I had a horrible experience and on Independence Day, July 4th 2026. I called this hotel in advance before booking making sure they provided play pen for my baby. I was informed that they do have them available and I would have one ready for me. Upon my arrival I noticed there was not parking available near the entrance doors to unload luggage. I parked right across the hotel. As I was checking in and receiving my key card, I asked about the playpen and I was I formed that they were going to go look for one. So I proceeded to go to the room hoping they would bring the playpen to my room to lay my baby and go get the rest of the luggage which was my baby’s formula, baby bottles and diapers. At this point 10 or 15 minutes passed and no one has come to my room or called me to notify me about the delay. So I called guest services three times and finally had an answer that they couldn’t find the playpen. So I could not leave my baby on an open bed because my baby could roll over and fall. In which time I’m guessing my vehicle was towed! I finally was able to go outside to get the rest of my baby’s things and to my surprise my car was not there anymore. (While checking in I was never informed about designated parking) just to go get my vehicle from the towing yard and only within two hours I was charged $450! Not including the uber expense. I contacted the hotel plenty of times and I never received a call back managers on duty Kiaia McDowell. Kerisha Sumtner and the GM Garry Colbert. I was the one calling to check on updates with a solution or refund for that expense. Which their response was only “ oh that’s not our parking spots, we have a building where you can park”) being my first time there how would I guess or know that information? I was never given any parking information. Horrible customer communication from this hotel staff! Responding to your excuses. Like always there is an excuse for everything and no accountability from these companies! Shows how much you care about the customers that keep your business going. And another lie! I was never contacted back from anyone unless I initiated and kept calling you! I am amazed how on this public view you try to make many excuses and try to defend yourself. But this is not for you. This post is for the people so they are aware of the issues in your hotel location.

This is a nice Hilton but I did expect a little more with it being called a "boutique" hotel. The room was a little small but everything was nice. Not a huge fan of the refrigerator - it's a drawer that didn't get super cool and was hard to open/close. Loved having the robes and slippers. Also loved the crushed ice/water dispenser by the elevators - didn't have to go downstairs to the gym/lobby to fill water bottles. The A/C was the biggest issue during the stay - not sure if it's a problem with the system or just the fact that it's so hot outside but the lobby/hallways were very warm and couldn't get the room temp down below 75 degrees - that made it uncomfortable for sleeping. The restaurant/bar is nice - good options for food. Bar was out of several liquors so unable to get a few of the listed cocktails. Walking distance to several very nice restaurants, hotel provides a free shuttle which was very nice. Highlight of the stay was Napoleon at the front desk - his customer service is superb and made coming into/leaving the hotel the favorite part of my stay. Would I stay again?? Not until they get the A/C issue worked out, there are other nice Hiltons in the area that would probably have been a better choice.

I am not sure how this hotel is considered luxury. Firstly, I waited a long time to talk to someone when we first arrived. All I needed to know was where to park. The parking is on the back of the building. The lot is small. We ended up parking in the deck across the street. We didn’t like that the lot was such a tight fit. Our room was not ready until after 4pm, and I had to ask for the room to be readied and for the digital key. They have almost zero snack and sundry options. You can’t even buy Advil or a Gatorade. There didn’t appear to be vending, either. I’ve stayed at dozens of Hilton hotels and this is the worst in terms of snacks/drinks. The room was fine. It is not luxury. The beds are soft. TV was ancient and blurry. The shower had very low water pressure and took a while to heat up. It has barn doors for the toilet area. I did like the liquid hand soap! Rare find at a hotel. The “fridge” is a drawer that cannot hold much at all.

Good stay overall at the Canopy by Hilton Charlotte SouthPark. The standout was Meghan at the front desk. Our travel plans shifted and we ended up needing to check in a day early. She was accommodating about it and got us settled without any hassle. That kind of flexibility made the arrival easy and set a good tone for the trip. The hotel itself is nice. Clean rooms and a comfortable, well kept property. The one thing that held it back was breakfast. Service was slow. Tables took a while to get cleared and orders took longer than they should have. It felt like they were a person short during the morning rush. One more staff member there would make a real difference. We had complimentary parking, which was a nice perk. Worth noting that self-parking otherwise runs $15 a night, which feels a little high. Four stars. Nice hotel, and Meghan made the stay better. A few things could be smoother on the service side, but I’d come back.

I recently migrated away from Hilton Honors, but this is a nice property. We hosted a business function in one of the meeting rooms and the catering, especially lunch, was fantastic. The catering manager was super friendly and courteous.

I was very impressed with my stay at the Canopy by Hilton. I would out this hotel on the “luxury” side of hotels with special amenities like Nespresso machines, slippers, robe, and high end toiletries including a loofa. The king bed was very comfortable and the a/c kept the room cool. I also greatly appreciated a barn door that closed the sleeping area off from the bathroom and entryway, which cut out noise and light from the hallway. The hotel is located in an upscale area with great restaurants and bars in close proximity to. There is also a Walgreens and Whole foods within a 20 minute walk if you need grocery or pharmaceutical items. The common areas are comfortable, modern, and chic. There is filtered water and ice available on each floor, a coffee shop, bar and restaurant. My only critiques are the gym is quite small and the water pressure in my shower was very poor. My ironing board was also broken, but I was able to make it work. Overall its a high end hotel in a very nice area. I would stay here again and recommend it if you’re in the area.

Very nice ambiance. Restaurant & bar in hotel. Complimentary coffee and breakfast items each morning. Reward for winning trivia games on Saturdays. Friendly front deak staff. Parking garage and surrounding eatery near hotel in walking distance such as main st Restaurant, panera bread, and Ruth Chris.

We stayed here on Valentine's Day. When we arrived they told my husband that they gave his room away and his reservations were cancelled after he had inserted his card to pay for a room he thought he had book. We called hotel.com because we booked this room thru them. Hotels.com said that the hotel had the wrong name and gave us a new reservation number. Well today we had a $505.25 charged from Hilton by Canopy. Now we already paid $386 for the same room thru hotels.com. I contacted the manager on site and she said we paid for two rooms. Our room we stayed in and another room that belongs to a guy with a totally different name than my husband. We knew something wasn't right when we went back the 2nd time and we had to insert the card for the new reservations. Contacted hotels.com and they sent out a final invoice for $386. Not sure why Canopy by Hilton is charging us for two rooms one in which we paid for our room. We shouldn't have been charged for someone else room that we do not know at all. I'm afraid to go back here to stay. It was nice we just had a bad experience with the room charges. The general manager took care of the situation and made it right. Later we received a reservations from Canopy by Hilton Southpark will all the other guy information on it. I contacted the General Manager and left her a voicemail that Proprietary information about the other guy was emailed to us. That's scary in itself. Overall I did like this location.