Adrian and Noelle were absolutely fabulous. Noelle made sure our check in process was easy and she was so friendly and attentive. My sister and I watched Adrian manage a packed bar solo during happy hour. He had a constant line for over an hour and still managed to be friendly and informative. This was an absolutely wonderful stay!

Recommendation for Hotel Party Food Service Captain Review Title: Exceptional Food Service Captain – Highly Recommended for Hotel Events and Private Parties I had the pleasure of working with Ricardo as the Food Service Captain for Embassy Suites Charlotte/Ayrsley for corporate galas, weddings, and private parties. Although our private event had 30 guests his attention to the detail of our party made it a great experience. Key Strengths: Team Leadership & Coordination: great coordination and support. Attention to Detail: Everything was executed flawlessly. Guest Experience: Guests raved about the service, location and venue Food Quality & Presentation: Presentation was excellent and ensured food on the line maintain hot, beautifully setup, and at the right temperature. The Ricardo was reliable, energetic, and truly passionate about hospitality.

The customer service was great. The room was clean. Breakfast was food. The bartender Chris, was fantastic. He saw us looking around because we were checking out the location for a family reunion but our appointment was in the morning. He took it upon himself to let us see the banquet room which was locked. He was beyond accommodating. He also made delicious cocktails.

I have been a frequent guest at Hilton during my business travels, but my recent two-week stay was deeply disappointing. While the room itself was comfortable, the service was unacceptable. Two specific incidents occurred: 1. Lost Laundry: I sent my clothes for laundry service and one pair of trousers was missing upon return. When I alerted the front desk, I was told they would investigate and call me back. I never received that follow-up. 2. Missing Property: Shortly after checking out, I realized I had left a box of Lindt chocolates (a gift from a colleague) in the refrigerator. I returned within an hour, but the chocolates were gone. It is clear that a member of the housekeeping staff took them during the room turnover. One does not expect these kinds of "petty thefts" or a lack of accountability from a brand like Hilton. I strongly suggest you review your background check processes and staff training. This experience has significantly damaged my confidence in staying at your properties in the future.

Upon arrival, Saliaka checked me in. She was very pleasant and made sure to inform me of the times and locations for breakfast and the complimentary evening reception. The room is clean and spacious, which I’m very happy about. The facility is well maintained throughout. The only complaint I have is that the snacks during the reception were not replenished at all during the last hour or so we didn’t get to enjoy that part of our experience. We still have one night left so hopefully we will get to see what snacks are offered then.

I stayed here a few weekends back for a soccer trip. I wanted to say just how great Casey (I think that’s his name. Red headed bartender with a beard) is at his job. Both nights I was there, he worked the happy hour shift all the way through close. He was exceptional. He handled the happy hour crowd efficiently and with a smile, a still has the same smile and hospitality 6 hours later. He is exactly what hospitality and customer service should I be! I can’t say enough good things about Casey!

This place is like my home away from home. I have been here for the past 3 weeks for work and it has been amazing. Everyone is so nice, the hotel is so clean. The bar area is great as well, Chris is wonderful per the norm. Each night that you stay you get two free drinks. It's so nice to just mingle. I wouldn't stay anywhere else in Charlotte. Love it!

The experience at this hotel was awesome. The staff was very friendly, welcoming and professional. We went to the bar and met Chris, he was Awesome! Very welcoming and made sure to acknowledge everyone at the bar! He made sure to keep the drinks flowing, and everyone included all together. My one and only issue is that we stayed at the time of a kids tournament of some kind. But all in all we will definitely be visiting this hotel again in the future, hopefully when there aren't any tournaments.

Amazing experience. Clean rooms, respectful staff, DELICIOUS breakfast, well organized, multiple choices, and food well prepared. SPECIAL ACKNOWLEDGEMENT to the kindness of greeterJoann, to the assistance of Maryelsa, to the pleasantries of Omar as he prepared my omelette and ultimately the attentiveness and oversight of Gloria. Fantastic staff!!! Each deserves promotions & raises. All things far exceeded expectations!!!!

We stayed there my wife son and baby. Skyye went above and beyond to make sure we were taken care of. She’s everything you want in a manager. Hilton is lucky to have her and her wonderful staff. The staff is so friendly. The rooms are spotless. This is the most well run hotel we have stayed at. We will be back!!