I had an extremely disappointing and upsetting experience with Kelly and RaTheir behavior was not only unprofessional but also blatantly racist, which made the entire situation deeply uncomfortable and unacceptable. As a Black woman, I was subjected to repeated instances of racial profiling during my interaction with them. Despite someone else having already paid my tab, they refused to believe it and kept insisting that I hadn’t paid. They even went as far as trying to charge me double the amount I had already paid. To make matters worse, a Black woman was repeatedly sent to me with the tab, as if to imply that I couldn’t afford to pay it. This was not only humiliating but also a clear indication of their bias and prejudice. Their actions made it evident that they didn’t believe I had the means to settle the bill, which was both insulting and discriminatory. This experience left me feeling disrespected, dehumanized, and targeted simply because of the color of my skin. It’s disheartening to see such behavior in this day and age, and it’s a stark reminder of the systemic racism that Black women continue to face in everyday situations. I cannot recommend Kelly and Rafael to anyone. Their actions were not only unprofessional but also deeply rooted in racial bias. I hope they take this as an opportunity to reflect on their behavior and educate themselves on the harm caused by such discriminatory actions. No one should have to endure this kind of treatment.

We just checked in and within 20 minutes the quality and service has been 5 star. Mike helped us with baggage and was excellent showing us around the room and being hospitable. Connor at the front desk heard my daughter left her stuffed dog at home and within 10 minutes brought a stuffed animal and kids bag to the room for my daughter. The room is also excellent. Blown away from the start. ?

Jim in the breakfast room went above and beyond what we would expect including great conversation! The front door and valet personnel were very helpful as well as the front desk! The facilities are beautiful! My husband got sick and all staff joined in to help him.

Worth it! This hotel is spotless, I received prompt help with my bag and everyone was kind and helpful. I stayed for a quick overnight for a work related event held at the hotel the next day. I stayed at another hotel a few blocks down just a few months ago for a concert that was pricey, dated and in poor repair. Everything here seems freshly updated and clean, cushy mattress, tons of pillows, soft sheets and the duvet is in an actual enclosed cover. Even the throw pillows are made of high end designer custom fabric. Love it.

This was my very first experience at The Ritz-Carlton Spa in Charlotte, and I can confidently say it will not be my last. In fact, I’m already planning my return before the end of the month because the service was truly impeccable. Luda, my spa attendant, was hands down the best I have ever had—and I say that as someone who is a true spa enthusiast. I’ve traveled the world experiencing luxury spas, and Luda’s attentiveness, professionalism, and warm personality set a new standard for excellence. A heartfelt thank you to Iilyah and Amaya at the spa reception. Their hospitality was unmatched—so welcoming, so accommodating, and so genuinely warm. Their kindness set the tone for what became an extraordinary experience from start to finish. The spa amenities are absolutely outstanding. I loved having access to multiple relaxation rooms, both co-ed and non-co-ed, each offering a peaceful retreat. The indoor heated pool and whirlpool on the 18th floor were such a beautiful surprise. The women’s Himalayan salt room, steam room, and sauna were a well-deserved treat and created the perfect space to unwind. And to top it all off, the 12-head shower in the women’s locker room was the most refreshing way to end a massage—an unexpected luxury that I thoroughly enjoyed and would highly recommend. This spa exceeded every expectation. If you’re looking for elevated care, world-class amenities, and a team that truly understands hospitality, The Ritz-Carlton Spa in Charlotte is an absolute must. I cannot wait to come back.

Great hotel. Unfortunately we stayed for five nights in the parlor suite, and we wanted room service for one night which was advertised as 24 hours on Ritz Carlton website. When we asked we were told no chef on site :/. No problem if room services aren't 24/7, however it should be advertised appropriately. We applied that information as our plans. We thought we had food available when "home". The staff are amazing, they are great people and very polite!

My wife and I celebrated our wedding anniversary this past Saturday, October 4th, at The Ritz-Carlton, Charlotte, and the entire experience was exceptional. From the moment we arrived, we were greeted with warmth and professionalism that made us feel both welcomed and celebrated. The hotel itself is stunning modern, elegant, and immaculately kept. Our room was luxurious and comfortable, with thoughtful touches that made the evening feel even more special. The staff went above and beyond to acknowledge our anniversary, which made the celebration truly memorable. We also enjoyed the amenities, especially the rooftop lounge, which offered a beautiful view of the city and a relaxed atmosphere to toast the occasion. The attention to detail in both service and presentation was outstanding throughout our stay. The Ritz-Carlton, Charlotte provided the perfect backdrop for our anniversary celebration. We left feeling appreciated, cared for, and excited to return. Highly recommended for anyone looking for a first-class experience in the heart of Charlotte.

We loved the Ritz! Amazing location: one block from the Spectrum Center and close to many great restaurants, coffee shops, bakeries, etc. The staff is very friendly, professional and attentive and went out of their way to personalize our stay and make it special. We have traveled the world and at hotels there is always room for improvement. When asked at checkout, there wasn't a single thing I could say to improve the hotel, (which never happens.) Looking forward to our next stay!

We stay here on our way to Florida. Beautiful hotel. Rooms large and in excellent condition. Housekeeping excellent. Nice boutique type feel - all luxury options. Attached steak house excellent. Great location as right next to arena and very close to main highway. Every stay has been amazing.

Spent my birthday here at the spa & it was nothing short of amazing. Keisha, my massage therapist was wonderful. She went over my preferences before beginning & I was in a dream state for the entire service. The amenities are wonderful. They even brought me a complimentary birthday cupcake & glass of champagne while I was sitting in the Himalayan salt room. This just may be my new birthday tradition. ??