I stay in a lot of hotels, and a lot of Marriotts. The Charlotte Marriott City Center is not one of them, at least not from a service standpoint. Days before arrival I contacted the hotel and asked for a room as far from the elevators as possible. They replied that they would do their best. I booked a standard room through our corporate travel agent, not some random third party. I checked in around 10pm. That is not an early check-in, and it is not a difficult request to honor at that hour. The request was on file and the staff had an entire day to get it right. They gave me Room 1119, which sits directly at the elevator bank. Beyond the mechanical noise, you hear every door, every conversation and every group coming back from the bar. All night. And I mean all night. I could have gone back down and made a scene. After a full day of travel and flight delays I did not have it in me. The real reason, though, is that the hotel had already told me everything I needed to know. They had my request in writing and handed me the exact room I asked not to be in. That is not an oversight. That is a message. Message received. Thank you, Marriott.

CHARLOTTE MARRIOT CITY CENTER I don't recommend this hotel. It's a very tired property that's in desperate need of a major refresh. You can literally smell how old the carpets in the guest room hallways are the second you exit the elevators. The walls are paper thin -- at least that was the case in Room 1526 during my stay in early October 2026. You can hear EVERYTHING from the room next door -- if your neighbor sniffs, coughs, talks on the phone, blows their nose, snores, has an alarm that goes off at 5 AM, you will hear everything. Towels are worn, shower curtain missing snaps to make it hang correctly, drapes ripped, permanent looking grease smudges on the frosted glass bathroom door. If you decide to stay here, be sure to bring earplugs and headphones. Positives include: convenient location, very friendly housekeeping and valet staff.

I have stayed here several times and always enjoy my stay with no complaints. Leaving a review today after the amazing service I received from Precious at the front desk. My wife and her BFF are having a little girls weekend and I wanted to surprise the ladies with something special in the room for when they arrived and Precious went above and beyond to accommodate my request. Thank you for making it extra special! I won’t stay anywhere else next time I’m in CLT!

Located in the center of Charlotte, surrounded by corporations and restaurants. Bars and Restaurants are within walking distance. The staffs were courteous and considerate. Room was spacious but a bit outdated. Nothing wrong with the room though. Restaurant was great and servers were very nice and helpful. Food was good and price was reasonable. My favorite was the gym. It was very spacious with various equipment. Separate room for spinning and sectioned off area for yoga mats. Water bottles and towels provided and runs 24/7. All equipment fully functional and kept clean. Lobby has spacious seating just for lounging. Overall my stay in Charlotte Marriott City Center was great and recommend if you are in the area and looking for a good place to stay.

I recently stayed at the Marriott Charlotte City Center as a Bonvoy member, expecting a smooth and convenient visit. Unfortunately, the experience fell short from the moment I arrived. I had planned to work from the business center, but was told it was only available to guests. That was understandable, so I booked a room on the spot while juggling meetings and a tight schedule. When I arrived around 10:30 a.m., I was charged an additional $50 for early check?in despite rooms being available. As a loyal Bonvoy member, this was disappointing — early check?in has always been a basic courtesy at other Marriott locations. For context, I’m also an IHG Platinum member, and I’ve never been charged an early check?in fee there. Their staff have consistently been accommodating, especially since I travel frequently for work. What made this experience even more frustrating was the lack of hospitality from the front desk during the process. Two weeks later, I noticed an additional charge on my credit card with no explanation and no receipt provided. I have no recollection of authorizing any extra fee. Overall, this stay did not meet the expectations I have for Marriott, especially as a loyal member. It’s disappointing when loyalty doesn’t translate into the level of service you expect.

I had an outstanding experience thanks to Bobbi! From the moment I arrived, she made the check-in process smooth, welcoming, and stress-free. She went above and beyond to ensure all of my questions were answered and that I felt taken care of every step of the way. Her professionalism, kindness, and genuine willingness to help truly stood out. Excellent customer service like hers makes all the difference. Thank you, Bobbi, for making my experience such a positive one!

I had an outstanding experience and wanted to recognize the exceptional hospitality and customer service I received specifically ( Hope Tyce Tuesday at the bar) From the moment I arrived, I was greeted with warmth, professionalism, and genuine kindness. The staff went above and beyond to make me feel welcome and valued. What truly stood out was how personable everyone was. They took the time to engage in meaningful conversation, anticipate my needs, and ensure every detail was handled with care. Their positive attitude and dedication to providing excellent service made the entire experience enjoyable and memorable. It is rare to find a team that combines professionalism with such a personal touch. I highly recommend them to anyone looking for exceptional hospitality and a customer-focused experience. Thank you for making such a lasting impression! If you’d like, I can also make it sound more heartfelt, professional, or suitable for a Google review, Yelp review, or employee recognition

The general manager is a sweetheart and high standards on hospitality! Great city! The rooms are nice.!!! The breakfast great! Good parking. The front desk British lady certainly enjoys her job! We enjoyed Tony too great guy! So our team of business partners did have a great time in this business hotel! Thank you all!

I had an amazing stay during my friend’s bachelorette weekend, and the staff truly made the trip unforgettable. Everyone was so attentive, helpful, and welcoming from start to finish. A special thank you to Precious at the front desk she was so kind, knowledgeable, and helpful with all of our questions, and she made everything easy for us. The valet team was outstanding and went above and beyond the whole trip. They were always quick to help with our bags and made everything feel effortless. Deszi especially stood out, his thoughtfulness and attention to detail really made our trip even better. Stephon was also great and helped make everything smooth and stress-free. Housekeeping was also kind and quick to respond whenever we needed anything. Overall, the service was incredible, and the staff made our stay so enjoyable. I would absolutely stay here again!

As a Marriott Bonvoy member, it’s disappointing to have to write this review about a brand I’ve consistently trusted and enjoyed. I booked a staycation evening at this property to host a relaxing night with my girlfriends—food, drinks, and a simple “Netflix and unwind” experience. Unfortunately, nearly every part of this stay fell short. Upon arrival, there was no clear or convenient check-in access. Due to parking restrictions, valet was mandatory, and I was not informed in advance that there would be a $60 charge applied to my incidental card. That lack of transparency set the tone. At approximately 5:00 PM, the check-in line was wrapped around the corner. After waiting, I was informed that no double rooms were available and that I would receive a call within 30–60 minutes when one became ready. Since I arrived with food and decorations, I requested that my cart be held until the room was available. I waited at the bar as my guests began arriving. I never received a call. At 6:30 PM, I returned to the front desk for an update and was simply handed a room key—no apology, no acknowledgment of the extended wait, and no effort to recover the experience after a 90+ minute delay. I was told my cart would be brought to the room immediately. It never arrived. After waiting an additional hour, I had to return to the front desk myself to retrieve it. By that point, the evening I carefully planned was already compromised—food was no longer warm, ice had melted, and the overall experience was disrupted. To make matters worse, Netflix would not connect in the room, and when I contacted the front desk for assistance, no help was provided. When I requested a late checkout to compensate for the nearly three-hour delay in room readiness, I was only offered a one-hour extension. At no point during this stay was I offered an apology, Bonvoy points, or any form of accommodation for the multiple service failures. The only employee who provided exceptional service and followed up to see if I was ok was the bartender. She actually went to the front desk to see if she could help but was turned away. This experience reflects a noticeable decline in service quality compared to previous stays. As a loyal Marriott Bonvoy member, I expected significantly better—especially in how issues are acknowledged and resolved. I would strongly encourage management to review both operational efficiency and customer service recovery practices at this property.