I had an outstanding experience and wanted to recognize the exceptional hospitality and customer service I received specifically ( Hope Tyce Tuesday at the bar) From the moment I arrived, I was greeted with warmth, professionalism, and genuine kindness. The staff went above and beyond to make me feel welcome and valued. What truly stood out was how personable everyone was. They took the time to engage in meaningful conversation, anticipate my needs, and ensure every detail was handled with care. Their positive attitude and dedication to providing excellent service made the entire experience enjoyable and memorable. It is rare to find a team that combines professionalism with such a personal touch. I highly recommend them to anyone looking for exceptional hospitality and a customer-focused experience. Thank you for making such a lasting impression! If you’d like, I can also make it sound more heartfelt, professional, or suitable for a Google review, Yelp review, or employee recognition

The general manager is a sweetheart and high standards on hospitality! Great city! The rooms are nice.!!! The breakfast great! Good parking. The front desk British lady certainly enjoys her job! We enjoyed Tony too great guy! So our team of business partners did have a great time in this business hotel! Thank you all!

I had an amazing stay during my friend’s bachelorette weekend, and the staff truly made the trip unforgettable. Everyone was so attentive, helpful, and welcoming from start to finish. A special thank you to Precious at the front desk she was so kind, knowledgeable, and helpful with all of our questions, and she made everything easy for us. The valet team was outstanding and went above and beyond the whole trip. They were always quick to help with our bags and made everything feel effortless. Deszi especially stood out, his thoughtfulness and attention to detail really made our trip even better. Stephon was also great and helped make everything smooth and stress-free. Housekeeping was also kind and quick to respond whenever we needed anything. Overall, the service was incredible, and the staff made our stay so enjoyable. I would absolutely stay here again!

The hotel is decent overall and the rooms are manageable, though they could definitely use some updates. However, charging $61 for parking for just one night is unacceptable. There’s no clear rate information provided and you don’t even receive a receipt for the parking. When we asked about it, the hotel wouldn’t discuss the pricing and the valet manager simply said, “it is what it is.” I’ve stayed here several times before and valet used to be much more affordable, so this increase was surprising. On top of that, the Wi-Fi didn’t work during the stay. For the price, there are much nicer hotels available for less.

Great location in the CBD. Kind and helpful staff. Spacious, clean rooms, with lovely smelling soaps and such. The water pressure and temperature was a bit low in the higher floors though. I was on 12 and a coworker on 16 and we had similar issues with the water. Won’t knock a point off the score, because that is an issue I’ve experienced before with conferences when every attendee is waking up and getting ready at the same time in the same building.

This was a staycation trip for my birthday. Overall, the valet service was TOP TEIR, the room service staff was pleasant, the room was very clean, cleaning staff was very nice and accommodating, and the shower had great water pressure! The reason I gave the resort a 2 star overall was the check in and check out process. I observed as guests (who were of a different race from me) were provided more information and staff were more attentive to. For example, the guests were taken to the elevator and shown how to use it. Everything was explained in great detail to them. When it was my turn to check in, I was handed my room key and told what I would charged each night. I was not escorted anywhere. To be fair, once staff realized I was a member their tone changed. They did make sure I earned my points for the stay. Another example, guests who didn’t share the same race as me were checked in even though I was in line first. The resort could benefit from a training in race, equity, and inclusion,

Valet parking was phenomenal. Andrew and Ryan were very helpful and very knowledgeable. Super cool dudes as well. The rooms were very clean and the beds were very comfortable. All of the staff were very nice and the location is great. Quick access to everything! Only downside is at night you can hear the clubs music nextdoor when you are trying to sleep.

I attended a business conference here today. I can not comment on the rooms as I did not stay. What I did see of the hotel, seemed to be very well maintained and clean. Valet was awesome! I was able to get right in upon arrival despite the large number of conference attendees. Payment and having my car returned at the end of the day was fast and seamless. Jesse, Ryan and Andrew with the valet team were very polite and extremely efficient. Great location for a conference!

Had dinner in the restaurant after checking in about 9:30in the evening. Our server who was also a bartender was very knowledgeable about the food and drink choices. I had shrimp and grits ?. She made me two awesome old fashioned's. The room was very comfortable. The HVAC unit in the room was so quiet and never had to adjust the temperature at all. This was a great feature as well, the ATM in the lobby changes bills ?

Thank you and your associates for an absolutely wonderful stay! Your property is beautiful - impeccably clean and comfortable. Your associates are all courteous, polite, and welcoming. We were happily greeted and checked in by Kiana at the front desk, who provided wonderful service with such a positive attitude! Additionally, a few interactions over the course of our stay with Kiana were always welcoming and pleasant, with the same positive attitude and smile. Associates in the M Club Lounge were exceptional, especially Precious and Patty, and an additional young man on Saturday evening (who's name we didn't get). This property is conveniently located to the Blumenthal Performing Arts Center, the Arena, and so much more in waking distance.