I recently stayed at the Marriott Charlotte City Center as a Bonvoy member, expecting a smooth and convenient visit. Unfortunately, the experience fell short from the moment I arrived. I had planned to work from the business center, but was told it was only available to guests. That was understandable, so I booked a room on the spot while juggling meetings and a tight schedule. When I arrived around 10:30 a.m., I was charged an additional $50 for early check?in despite rooms being available. As a loyal Bonvoy member, this was disappointing — early check?in has always been a basic courtesy at other Marriott locations. For context, I’m also an IHG Platinum member, and I’ve never been charged an early check?in fee there. Their staff have consistently been accommodating, especially since I travel frequently for work. What made this experience even more frustrating was the lack of hospitality from the front desk during the process. Two weeks later, I noticed an additional charge on my credit card with no explanation and no receipt provided. I have no recollection of authorizing any extra fee. Overall, this stay did not meet the expectations I have for Marriott, especially as a loyal member. It’s disappointing when loyalty doesn’t translate into the level of service you expect.

I had an outstanding experience thanks to Bobbi! From the moment I arrived, she made the check-in process smooth, welcoming, and stress-free. She went above and beyond to ensure all of my questions were answered and that I felt taken care of every step of the way. Her professionalism, kindness, and genuine willingness to help truly stood out. Excellent customer service like hers makes all the difference. Thank you, Bobbi, for making my experience such a positive one!

I had an outstanding experience and wanted to recognize the exceptional hospitality and customer service I received specifically ( Hope Tyce Tuesday at the bar) From the moment I arrived, I was greeted with warmth, professionalism, and genuine kindness. The staff went above and beyond to make me feel welcome and valued. What truly stood out was how personable everyone was. They took the time to engage in meaningful conversation, anticipate my needs, and ensure every detail was handled with care. Their positive attitude and dedication to providing excellent service made the entire experience enjoyable and memorable. It is rare to find a team that combines professionalism with such a personal touch. I highly recommend them to anyone looking for exceptional hospitality and a customer-focused experience. Thank you for making such a lasting impression! If you’d like, I can also make it sound more heartfelt, professional, or suitable for a Google review, Yelp review, or employee recognition

The general manager is a sweetheart and high standards on hospitality! Great city! The rooms are nice.!!! The breakfast great! Good parking. The front desk British lady certainly enjoys her job! We enjoyed Tony too great guy! So our team of business partners did have a great time in this business hotel! Thank you all!

I had an amazing stay during my friend’s bachelorette weekend, and the staff truly made the trip unforgettable. Everyone was so attentive, helpful, and welcoming from start to finish. A special thank you to Precious at the front desk she was so kind, knowledgeable, and helpful with all of our questions, and she made everything easy for us. The valet team was outstanding and went above and beyond the whole trip. They were always quick to help with our bags and made everything feel effortless. Deszi especially stood out, his thoughtfulness and attention to detail really made our trip even better. Stephon was also great and helped make everything smooth and stress-free. Housekeeping was also kind and quick to respond whenever we needed anything. Overall, the service was incredible, and the staff made our stay so enjoyable. I would absolutely stay here again!

The hotel is decent overall and the rooms are manageable, though they could definitely use some updates. However, charging $61 for parking for just one night is unacceptable. There’s no clear rate information provided and you don’t even receive a receipt for the parking. When we asked about it, the hotel wouldn’t discuss the pricing and the valet manager simply said, “it is what it is.” I’ve stayed here several times before and valet used to be much more affordable, so this increase was surprising. On top of that, the Wi-Fi didn’t work during the stay. For the price, there are much nicer hotels available for less.

Great location in the CBD. Kind and helpful staff. Spacious, clean rooms, with lovely smelling soaps and such. The water pressure and temperature was a bit low in the higher floors though. I was on 12 and a coworker on 16 and we had similar issues with the water. Won’t knock a point off the score, because that is an issue I’ve experienced before with conferences when every attendee is waking up and getting ready at the same time in the same building.

This was a staycation trip for my birthday. Overall, the valet service was TOP TEIR, the room service staff was pleasant, the room was very clean, cleaning staff was very nice and accommodating, and the shower had great water pressure! The reason I gave the resort a 2 star overall was the check in and check out process. I observed as guests (who were of a different race from me) were provided more information and staff were more attentive to. For example, the guests were taken to the elevator and shown how to use it. Everything was explained in great detail to them. When it was my turn to check in, I was handed my room key and told what I would charged each night. I was not escorted anywhere. To be fair, once staff realized I was a member their tone changed. They did make sure I earned my points for the stay. Another example, guests who didn’t share the same race as me were checked in even though I was in line first. The resort could benefit from a training in race, equity, and inclusion,

Valet parking was phenomenal. Andrew and Ryan were very helpful and very knowledgeable. Super cool dudes as well. The rooms were very clean and the beds were very comfortable. All of the staff were very nice and the location is great. Quick access to everything! Only downside is at night you can hear the clubs music nextdoor when you are trying to sleep.

I attended a business conference here today. I can not comment on the rooms as I did not stay. What I did see of the hotel, seemed to be very well maintained and clean. Valet was awesome! I was able to get right in upon arrival despite the large number of conference attendees. Payment and having my car returned at the end of the day was fast and seamless. Jesse, Ryan and Andrew with the valet team were very polite and extremely efficient. Great location for a conference!