Had an amazing time this weekend here. Right in the middle of the city, valet parking, food places and bars all around you. The staff was extremely friendly, always greeted when arriving and leaving with smiles on their face! They have a little drink and snack area, and the bar which you can charge straight to the room which I loved. Only sketchy thing was we got 2 random charges for $100 and $200 at 3:10am and 3:11am and they had no real reasoning behind it except the system randomly does that or resets or something but we keep our card locked, I almost wonder how many people are being taken from and maybe not realizing it..because of the time of the charges trying to be taken and if you are loaded anyways, you maybe would assume it’s just a random charge for the room. I was told several people had that issue with it happening so maybe it is a system thing but I’m not sure. Loved this place though, just keep your card locked! Lol

As a meeting planner managing a program for 30+ attendees, I look for partners who deliver consistency, flexibility, and exceptional service, and Aloft Charlotte City Center exceeded expectations across every touchpoint. Cassidy, Jeanna, and the entire hotel team demonstrated outstanding professionalism, responsiveness, and attention to detail throughout the planning and execution process. From coordinating our welcome reception to supporting general sessions and breakout meetings, the staff ensured a seamless and well-orchestrated experience for our group. The catering offerings were excellent, featuring high-quality food and thoughtful presentation that enhanced attendee satisfaction. Additionally, the WXYZ Bar team provided phenomenal service and created an engaging environment that supported networking and social interaction. Guest rooms were modern, comfortable, and well appointed, providing an ideal balance of productivity and relaxation for our attendees. I would confidently recommend Aloft Charlotte City Center to fellow planners seeking a reliable venue for corporate meetings, group programs, and events. Their commitment to service, event execution, and overall guest experience makes them a strong partner for successful programs.

At check in, the room smells like it was hotboxed with smoking the day before. Front desk moved us with no issue. Here comes the issue….. at checkout my brand new car had clearly been smoked in by valet. I made them aware on the spot and they told me to call Marriott. Seems crazy but i did. Aloft GM reached out to me the next week and attempted to rectify the situation with the parking deck management. It was drug out for weeks with no resolution. I spoke to the GM and he assured it would be handled in their next meeting. I followed up post meeting and he told me he felt they weren’t going to do anything and he disagreed with that. He said he could call me again to discuss……. It’s been 1.5 more months, I’ve made numerous calls, left countless voicemails and nothing. The car had less than 1,000 miles, we are non smokers. So I was forced to spend $300 to have the car professionally deodorized. I feel it’s extremely unfair that Marriott and the property didn’t step up and do the right thing here. I fluctuate between titanium and ambassador and they couldn’t care less. If coming to uptown, I’d advise against choosing this property.

A nice Marriott property in downtown Charlotte very close to the AC Hotel. I needed a room overnight and this was the price leader. Despite the very reasonable price the room was really nice add functional, check in was a breeze thanks Mike) and Uber to the morning meeting was easy right out the front door. The place has a little bit more of a party vibe rather than a business Hotel but but that had nice energy and was not a distraction. I would have loved a little bit more detail about breakfast and how it worked when I checked in. Some folks had coupons I didn't. It's just not what I'm used to at most other Marriott properties.

Maybe I'm getting old or just to pampered from other hotels. When I stepped off the elevator I walked out into a dark almost Gothic looking area with a front desk for customers and it just didn't feel right. At least I immediately figured out the source of the smell of marijuana in the elevator. I arrived a little early and asked if my room was available. One person said "no" while the other let her know that there were indeed 2 rooms available. I then had to listen to the back and forth between them. The whole time I'm hoping things get better than they look.... The hotel feels old, and needs a complete makeover if that is possible. Hands down the worst hotel I've been to in years. I actually felt sorry for the employees that seem to be stuck in a warped hotel purgatory dipped in deodorizer to kill the cannabis smell. The only positive is the "Band of Brothers" relationship I developed with the other confused souls that were bamboozled by the Aloft pictures on the reservation site and of course the earplugs thoughtfully placed in the room for the hotrods conveniently running time trials on the street at 2am.

STAY AWAY! The staff ABSOLUTELY sucks! I was told to find another hotel but I was basing this off my stay at the Aloft in Ballantyne. The Aloft in Ballantyne is the best including staff is VERY helpful. The location uptown; there's tooooo much from check in to my car lost that I can't even begin to write. Just know.... I TOLD YOU SO!

I will never stay at this hotel again. The hotel reeks of Cannabis in the hallways and elevators. When I checked in I requested two key cards so my wife and I could each have one. The desk clerk told me no and claimed they did not have enough keys to cover all of their rooms. The common areas were dirty and un maintained. The room was small and very dated. For the same money you can do much better at another hotel.

The hotel is in a great part of town. We wanted to park our vehicle and walk for the duration of our stay, this hotel allowed us to do that. Hotel is nice and clean, rooms were great. Amenities were appreciated. Mikey assisted us upon check in and made us feel very welcomed and comfortable. The young lady at the check in desk was also pleasant and attentive. Mikey answered all our questions about the hotel, parking, and services. We will stay here again when in town for another Panthers football game.

I had a slight issue with hot water in the shower, but it was resolved INSTANTLY! I loved my room, the view, and the access to downtown! I was able to walk a short distance to everything I needed. The service was great! My room was clean. I was afforded a late check out based on my Bonvoy membership I will DEFINITELY be back! My experience was great! ??

I was in town for a career conference Friday-Saturday and despite other reviews, decided to book with Aloft. I was not disappointed. When I arrived, valet helped direct me to the entrance and informed me that front desk was on 5th floor. My room was ready sooner than expected, so I was able to check in and get settled before heading down the road to the convention center. The room was stocked and very clean. They provided ear plugs but honestly the city noise was not too bad (even with cars revving and music from the local night life). I enjoyed that it was only a 10minute walk to the center and there were also plenty of great places to eat on the way, as well as a CVS for any extra needs. Even after checkout I was able to leave my car with valet until my convention was over and they helped me get my bags into my car upon leaving. Overall this was a great experience. I would recommend this location to anyone and would choose this location again for future stays.