First time visit to this hotel. It was very convenient to the airport for my flight and also to the parking garage. However, once entering the room there was a moldy or damp smell. It was awful and the bed sheets, let's just say I slept on my jacket on the bed. I am willing to give them another try in the future. I would recommend you try for yourself.

I arrived with my kids and fiancé around 11:30pm on Thursday, June 18th. I logged into my account before walking in and saw that I already had a room assigned to me. The front desk clerk was so nice and friendly! Her and I chatted about my stay, my kids, and my reason for traveling. She was so helpful! I had to call back down to ask about my remote not turning on the tv and later on for snacks. She made my stay extra special! Thank you so much for your amazing personality and walking to help. Beds were comfortable and very clean.

I would give this hotel zero stars if that were an option. As an IHG Rewards member, I have stayed at many IHG properties over the years and have never experienced conditions as unacceptable as those at this location. My stay was extremely disappointing from the moment we arrived. First, the pool was not operational, which was an amenity we were looking forward to using. However, the most concerning issue was the condition of the guest rooms. We discovered roaches in our room and personally killed two bugs during our stay. At that point, we felt uncomfortable remaining at the hotel and decided it was best to check out early. We brought this matter to the attention of a staff member named Twon and even showed him a photo of one of the bugs. His response was, "Yeah, we have an issue with bugs." Hearing a staff member openly acknowledge an ongoing pest problem was both shocking and alarming. My question is simple: If management is aware that the hotel has a roach infestation, why is the property still operating and accepting reservations? Guests should not be paying to stay in rooms with known pest issues. This experience fell far below the standards I have come to expect from IHG. I hope immediate action is taken to address these conditions and prevent other guests from having a similar experience.

We chose this hotel because it was near the Charlotte airport. At check-in, Twan was friendly and efficient. Our room was very clean and was a nice size and even had a couch. We've never seen a room with two TVs before, one for the beds and one for the couch. Very comfortable! With a desk, refrigerator, microwave, and small sink, one could easily spend an extended stay in this Holiday Inn Express.

We had a great stay on March 28. The gentleman on duty Saturday evening/night was great! All of the staff were pleasant and hard working. The room was spacious, clean, and comfortable. My wife loved the Dove toiletries! The complimentary breakfast was delicious with a great variety of items! We will definitely stay here again when we go back to Charlotte!

My husband and I stayed here for one night! Overall, the room was very nice, clean and the bed was very comfortable. Unfortunately, the service was not the best. When we came in, the lady seemed irritated, and just told us to fill out some sheets. She didn’t smile or give any indication that she was excited to be there. In fact, when we came back from dinner around 9:30 PM, she was leaving and we didn’t see anyone replace her. Also, around 10/11 PM, there was a ton of loud talking outside of our room (granted we were on the first floor so this wasn’t unexpected), but it was a men’s rugby team that was chatting very loudly for over an hour until about 11. Thankfully my husband and I didn’t need to get to bed earlier for a flight or anything, but if we had needed to this would have been a very unwelcomed part of our stay. The location was okay - nothing really around it, but it was about 15-20 from downtown which was nice. One of the highlights was the breakfast! It was comprehensive and had good options for me who likes to be more healthy.

The staff gave us a warm welcome the moment we walked in! Our room smelled fresh, was neatly organized, and the beds were incredibly comfortable—exactly what we needed for a great night’s sleep after a long drive. The bathroom and amenities were also top-notch. The lobby and dining area have a very inviting, modern vibe with comfortable couches that make you want to linger and relax. I especially loved the open layout of the lounging space. Breakfast was superb with a huge variety of options from heavy to light breakfast, from hot to cold options. The fruits were fresh and sweet, and the juices were perfectly chilled. A big shout-out to the cafeteria staff for being so helpful and friendly! Overall, a fantastic experience. Highly recommend this stay—the excellent service and quality you get for the price point are well worth it.

I stayed for 2 nights. Room was mostly clean and well appointed for this price point, however the bathroom sink had some gunk by the drain that should have been better cleaned. I appreciated the walk-in shower, but the bath towels were too small (I’ve seen the same thing at other hotels). The king bed was comfy, but the USB outlets did not work. I also had problems with my room key twice. The staff were warm friendly snd helpful. The location could’ve been better, however, it was still right in the area I needed to be. Overall, I would stay here again, if I needed to be in the carrier, otherwise I might consider a more newer Holiday Inn elsewhere around the city. I will say, though, that for the price point, it was well worth it.

This review is long over do. This is a location I typically stay at anytime I travel to Charlotte NC. Normally I would stay for a couple of days; however, my last stay was only for one night (1/17-1/18). The room was ready to go before check in time (which I was extremely happy about). Even though this wasn't the typically room I would stay in (which is a king disability walk in shower room) it was pretty decent. I do need to give Ms. LaZaria a big shout out. She normally works first shift and has always been extremely helpful and pleasant to talk to. She matches my personality to a tee! Even though he wasn't there during my stay that weekend, I also want to give a big shout out to Brian. He normally works third shift. He also looks out for me whenever I stay at the location. These two individuals are my personal MVPs.