It is very clean and the staff at the front desk had excellent customer service skills and was very pleasant to work with. Good coffee and breakfast included and when I stayed, the person handling refreshing the food and checking on customers was delightful. Definitely five stars for the price. Highly recommend

This is a great “budget” Marriott property so it allowed me to get my Bonvoy credits for about 100$ vs the 400$ night at Renaissance which was sold out the night I needed it. The reviews I’ve seen are misleading and some people don’t understand what a “budget friendly” hotel is…. This new concept is exceptional and I’m a seasoned business traveler who understands you ge t what you pay for … this exceeds that concept. The renovations are quite nice and modern. The breakfast area is adequate -atleast they offer it and you don’t even get that option at other Marriott properties ! I loved the espresso machine in the lobby -it’s a major perk! Henry was at the front desk that night when I checked in and was super helpful and friendly!!!! Michelle helped me the next day and was also quite nice- the billing glitch with internet is honest in that I think their new system is glitching- I noticed it prior to checking out and they refunded it right then- it was only 5.00 so I don’t see how some people are saying it was 50.00! Parking was FREE and easy! Well lit area- it’s off South blvd so yeh it’s a little sketch and anyone that knows CLT knows it is what it is…. You can’t beat this value and I plan on using this new Marriott concept in future travels to save the extra money knowing I get my Bonvoy nights credit, free breakfast and espresso, free parking, free bottle water at checkin, what’s not to like ???? Even if a few things were to go wrong (which they didn’t for me) I would be fine with it !!!!

I had a fantastic stay at City Express by Marriott in Charlotte, NC. The room was clean, modern, and very comfortable. The staff were welcoming and helpful, and the location was super convenient—close to the airport, highways, and restaurants and nice breweries. Perfect Location. Great value for the price. I’ll definitely stay here again next time I’m in Charlotte!

Great hotel. Very clean and staff was very helpful. Good location. Near by airport and uptown. Nice and clean room.

As a Marriott Titanium member enhanced WiFi is specifically listed as a benefit. After check out I noticed a $50 dollar a night charge for enhanced WiFi. I called them and they stated they would refund it, after a few weeks nothing happened so I called again to follow up and again I was told it would be refunded. Nothing happened so I disputed the enhanced WiFi charge and the hotel continues to fight the dispute to this day, disgusting practices.

The room and hotel overall was clean. We had some plumbing issues but the staff was friendly and fixed quickly. We enjoyed our stay!

Great stay. Very clean room, great location and awesome staff. Near by airport location. Will stay here again during charlotte visit.

I stayed at this City Express while passing through Charlotte for work on November 21. My flight back home was in the afternoon shortly after check out I see charges on my credit card for an additional 175$ for a 100$ stay. I immediately called the hotel to be informed that they claimed I stole a lamp from the room. I called the Charlotte PD to meet me back at the hotel to go over any evidence they had of this supposed occurrence, there is video everywhere, as well as see my limited luggage and empty rental car. I unfortunately had to leave to catch my flight before they arrived. The hotel staff were rude and dismissive and the wouldn't give any proof beyond we say you did. They would also not allow me any contact info for management saying it was personal. I didn't take any lamp. As if I'm going to fly across country with a lamp?! They just stole 175$ from me because they had my credit card. I've since found plenty of reddit threads that describe this scam. BEWARE.

Clean and amazing customer service! Staff went above and beyond to make our children feel welcome. Room was well kept with all supplies we could request. From resturant suggestions to ensuring we knew how to stay safe while out with our children! Highly recommend.

Excellent service , very clean property. Comfortable bed. Staff was very well mannered.